CD-ROM Product Return

• Brain Center International will return product purchased directly from Brain Center International via www.neuroactive.ca or telephone within 30 days from the date of your purchase.
• The NeuroActive return policy does NOT apply if the product is purchased from a NeuroActive authorized retailer. You must contact that retailer directly, and the return is governed by the retailer’s policies and terms.
• All materials must be intact in order to receive the refund. Accordingly, you must return the CR-ROM, the user guide and the original packaging.
• Shipping costs, when applicable, will not be refunded. Brain Center International does not provide pre-paid shipping labels for return.
• A Return Merchandise Authorization (RMA) number must be obtained prior to returning the product. To obtain an RMA number, please contact Brain Center International’s Customer Care Department by phone at 1.888.780.2724 or 1.418.843.7885, Monday-Friday, 9 a.m.-5 p.m. EST.
• Brain Center International is not responsible for return packages not received. In order to prevent lost packages, we strongly recommend that you choose a delivery service with insurance and/or tracking and delivery confirmation.
• Please allow four to six weeks for the refund to be processed.